In pursuit of sustainable growth and
meaningful societal impact, we acknowledge
the indispensable role played by our six
capitals. These capitals encompass not only
financial resources but also human, social,
intellectual, manufactured, and natural
capital. Each of these facets contributes
uniquely and significantly to our Bank’s
operations, guiding our strategies, and
shaping our impact on stakeholders and the
environment.
Financial Capital
Leveraging
OUR RESOURCES EFFICIENTLY
Our financial performance reflects our commitment to prudent and
disciplined
financial management. We consistently seek to optimise our capital through co-lending
and
direct assignments, persistently delivering exceptional returns to our stakeholders. As
a
credit provider, we ensure adequate capitalisation to meet the dynamic demands of our
customers. ESAF Small Finance Bank's priority lies in maintaining a healthy balance
between
equity and debt funds. Additionally, guided by our expert finance team, these efforts
boost
our solid balance sheet.
Economic Value Distributed (EVD)
Our commitment is to achieve sustainable financial growth while responsibly managing our
capital. We actively contribute to economic activity across the nation through astute
capital optimisation strategies. By integrating our existing business with our acquired
businesses, we have successfully built synergies. Additionally, we drive productivity
initiatives while working to protect our margins from the impacts of fuel and material
costs.
We take pride in our achievements, as evidenced by our remarkable growth achieved by
maintaining a competitive edge. In 2023-24, our Total Loan Book experienced substantial
growth, reaching ₹1,96,593.56 Million, marking a remarkable
20.38% increase compared to
2022-23. This achievement highlights our effectiveness in attracting and managing
investments. Furthermore, our consistent five-year Compound Annual Growth Rate (CAGR) of
30.31% underscores our long-term dedication to sustainable and responsible financial
practices.
Economic Performance (₹
in Million)
Safety Incident/Number
2023-24
2022-23
Direct economic value generated: Net Total Income
28,115.18
21,242.54
Economic value distributed
-
-
Operating costs
18,658.81
14,319.51
Employee wages and benefits
3,629.74
2,779.98
Payments to providers of capital (Dividends)
-
-
Provision for Current Tax Expense
1,448.45
1,037.12
Corporate Social Responsibility (CSR)
122.5
82.6
Economic value retained
4,255.68
3,023.33
Synergise-Scale-Sustain
Financial Capital Interlinked with Other Capitals
Manufacturing Capital
Our financial capital is instrumental in broadening our national
footprint through the establishment of additional touch points and extending our
services to more pincodes. This expansion enables our outreach to a wider
demographic, encompassing individuals and communities.
Intellectual Capital
Our intangible assets, including innovations, technology driven
infrastructure, and digitisation continue to thrive due to consistent funding for
these initiatives.
Natural Capital
By investing in conscious and responsible management of our daily
operations, we aim to minimise our environmental impact. This commitment not only
contributes to sustainability but also promotes long-term cost efficiency for our
business.
Human Capital
By strategically allocating financial capital, we ensure equitable
and unbiased compensation for our employees, thereby fostering their retention and
boosting productivity.
Social and Relationship Capital
We acknowledge the significance of nurturing strong relationships
with our customers, communities, investors, partners, suppliers, and other
stakeholders within our ecosystem. This entails dedicating both time and financial
resources to foster consistent and meaningful interactions.
From Petals to Prosperity
Kobijul Houque's tale is one of extraordinary perseverance and firm grit. Hailing from Assam, he
set out on a journey to Kerala at the tender age of 15, driven by an ardent desire for a better
life despite daunting hurdles. Upon arrival in Kerala, constrained by limited education and
resources, Kobijul confronted formidable challenges during his early days. Nevertheless, he
exhibited remarkable ingenuity, resorting to creative means to sustain himself, including
travelling without a ticket to reach his destination.
His initial employment in Kerala started as a helper in a local flower shop, where he spent three
years labouring in the shadows, unable to explore the world outside. However, he used this time
wisely, learning the intricacies of the flower business and nurturing a dream of owning his
shop, one day.
Upon reaching the age of majority, Kobijul rented a small room to establish his own flower shop.
Through hard work, sincerity, and dedication to his customers, his business gradually thrived.
Recognising his potential, we offered him a current account for his daily transactions, further
facilitating his business growth.
As his business flourished, Kobijul married and together with his wife, they began their life in
the rented home that also housed his shop. Yet, his dreams did not end there. He aspired to
expand his business by purchasing a vehicle. With relentless determination, he worked day and
night, eventually achieving his goal of owning the shop where he once worked as a helper.
With his flower business attracting thousands of customers, including corporate clients and event
management companies, Kobijul saved some money to purchase a home in Kerala. Additionally, by
availing of a housing loan from ESAF Small Finance Bank, he realised another dream.
His success story continued as he expanded his business, eventually acquiring a car worth ₹ 20 lakhs. This purchase symbolised his hard work, determination,
and triumph over adversity. The vehicle loan from us further enhanced his business capabilities.
Kobijul's journey from a humble helper to a successful business owner and homeowner is a
testament to the power of resilience and pursuit of one's dreams. ESAF Small Finance Bank is
proud and honoured to be a part of Kobijul’s success story.
Manufacturing Excellence
Advancing
OUR OPERATIONAL EXCELLENCE
Presently, our extensive branch network spans 753 Branches, 23 States
and 2 UTs, extending our Bank’s reach to every nook and cranny of the
nation. Embracing the dynamic shifts of the modern era, we intertwine
technological advancements with a strong commitment to physical
accessibility, persistently enriching our branch network. Seamlessly
integrating technology into our operations, from initial customer
onboarding to swift loan disbursements, reflects our dedication to
customer satisfaction.
As of 31st March 2024, ESAF Small Finance Bank operates 753 branches spread across 23
states
and 2 Union territories. Our robust network holds a particular stronghold in semi-urban
and rural
areas, underscoring our commitment to serving diverse communities. Mandated to allocate
25% of
our operations to unbanked rural areas, we have surpassed expectations, with 46% of our
services
dedicated to these underserved rural areas. This highlights our commitment to reaching
marginalised
populations, aligning with our overarching mission of driving financial inclusion
Our journey has nurtured a customer base of 8.37 million individuals,
a validation of the trust and confidence India has bestowed upon
us. With a firm commitment, we pledge to continue supporting their
financial aspirations, empowering them towards a future brimming with
opportunities.
25
States and UTs
753
Banking Outlets
614
ATMs
8.37Million
Customers
5,967
Employees
35
Business Correspondents
930
Customer Service Centres
5,024
Banking Agents
772
Business Facilitators
44,505
Merchant QR Code
Synergise-Scale-Sustain
Manufacturing Capital Interlinked with Other
Capitals
Financial Capital
Our phygital assets enable us to establish and maintain
profitable operations nationwide, both through traditional and digital
channels.
Intellectual Capital
The presence of Manufacturing Capital in our organisation
plays a crucial role in preserving our brand reputation, and technology
infrastructure, initiating innovations and digitisation in our operations.
Natural Capital
We are actively working towards maximising the efficient
utilisation of natural resources and minimising waste through digital
banking initiatives, aiming to reduce our environmental impact.
Human Capital
As our Manufacturing Capital generates revenue, it is
appropriately allocated to compensate for our valuable human resources.
Social and Relationship Capital
The existence of Manufacturing Capital has facilitated the
development of strong relationships with local stakeholders and
underprivileged communities.
From Setback to Success
Bindhu’s journey epitomises strength and determination. Despite facing a major setback
with the loss of her foot in an accident, she refused to let despair overshadow her
spirit. At just 24 years, she embarked on an entrepreneurial venture, opening a petty
shop near a school in Kalluvayal, demonstrating her innate drive and tenacity. Her life
took a transformative turn when she learned about us and our Income Generation Loan
(IGL) programme. Recognising the opportunity it presented, she seized it wholeheartedly,
using the IGL loan to launch a fancy stationery and coffee shop. In doing so, she
exemplified her ability to adapt and innovate, even in the face of adversity.
As her business blossomed, Bindhu aspired to elevate her shop by giving it a makeover.
She reached out to ESAF Small Finance Bank for a Micro Enterprise Loan (MEL),
highlighting her commitment to enhancing and expanding her business. Our Bank’s Agency
Banking initiative, providing a Micro ATM, proved to be a game-changer for Bindhu.
Additionally, by earning commissions from Micro ATM transactions, she was able to fulfil
her daily needs and contribute to her village’s economic development.
Bindhu’s shop thrived, prompting her to hire two additional labourers. This move not only
empowered her but also created job opportunities within her community. Her success story
is a shining example of how determination, coupled with the right support and avenues,
can lead to personal and professional growth. Today, Bindhu is a flourishing
entrepreneur, and her journey is shaped by Our Bank’s support. Living happily with her
daughters, she embodies resilience and perseverance.
Intellectual Capital
Integrating
OUR KNOWLEDGE ASSETS
As a pioneer in the competitive MFI space, we seamlessly
integrate technology into our operations, ensuring efficient
and reliable service delivery for our customers. Our robust
digital infrastructure distinguishes us, reaffirming our status
as a frontrunner in the segment.
Digital and Alternative Banking
Channels Department
The Digital and Alternative Banking Channels Department (DABC) is dedicated to
enhancing our Bank’s retail business and digital presence by innovating digital
offerings. This strategic focus is geared towards driving customer acquisition,
engagement, and retention. Within the department, two primary divisions operate:
Digital Banking and Agency Banking.
The Digital Banking Division oversees all digital banking products and services,
including Debit Cards, Internet Banking, Mobile Banking, and UPI QR. Additionally,
the division focuses on continuous product development and innovation. A specialised
team actively promotes these products through tailored customer-centric campaigns
and exclusive offers, ensuring increased customer awareness.
The Agency Banking Division is committed to extending banking services to unbanked
and rural areas by onboarding Banking Agents through corporate BC tie-ups. This
strategic partnership ensures that banking services are conveniently accessible at
customers’ doorsteps. The division prioritises improving and implementing a suite of
agency banking products and services like Micro ATMs, AePS, Domestic Money
Transfers, BBPS, Account Opening and various banking products. Supported by a
dedicated sales team, this initiative drives the expansion of agency banking
nationwide through corporate BCs, fostering financial inclusion and accessibility
across the country.
Technology Products & Services of
ESAF Small Finance Bank
The rise of digital banking has been phenomenal, with a growing number of customers
embracing digital channels with each passing day. The introduction and rapid growth
of UPI have revolutionised contactless and real-time payments, reshaping the banking
landscape. At ESAF Small Finance Bank, we have been at the forefront of
technological innovation, continually enhancing our digital banking offerings.
Driven by our commitment to enhancing customer experiences, we have introduced
various iterations of traditional products and new technology services to address
the evolving needs of our clientele. Our array of technological services, including
debit cards, internet banking, mobile banking integrated with UPI, QR-based payment
acceptance, and WhatsApp banking, have been instrumental in smoothly transitioning
customers from conventional branch banking to round-the-clock digital banking
convenience.
The Digital Channels team, operating within the DABC Department, is dedicated to
expanding Our Bank’s digital footprint and enhancing the reach of our digital
banking products.
ESAF Small Finance Bank Mobile Banking App
We offer a simplified online banking experience through our Mobile Banking
application, designed for effortless navigation with its user-friendly and
clutter-free interface. Key features of our Mobile Banking app include:
Biometric Login
Online Deposits
Failed and Success Login via SMS for Security
Cheque Book Request / Stop Cheque Request/ Cheque Status Inquiry
Multi Factor Authentication on Fund Transfers
Positive Pay in Cheque Service
Single App for All Retail Customers
Debit Card e-Lock
Debit Card Management and e-Lock Facility
PIN Generation Services
3,72,420
Total Customers Registered
44,911
Active Users
30%
Growth in Users of Mobile Banking
₹155crore
Transaction Value
39
Versions Updated
20,128
Rural Customers Using the App
ESAF Small Finance Bank Internet Banking
We provide Internet Banking facilities tailored for both retail and corporate
customers. It grants them 24x7 access to their accounts and seamless transaction
capabilities at their convenience.
1,43,709
Total Retail Customers Registered
30%
Growth in Users of Internet Banking
Key Features of Internet Banking
Open Term Deposits, and RD
Debit Card PIN Generation
Debit Card Management & e-Lock
Form 15G/15H
E-Statements
Debit Cards
Our Bank’s RuPay Debit Cards offer global usability,
facilitating online shopping, bill payments, and ATM cash
withdrawals worldwide. Accepted at all merchant outlets
that accept RuPay, Diners Club and Discover debit cards,
these cards come equipped with EMV Chip and PIN
technology, ensuring transactions are secure. For online
transactions, OTP-based authentication adds an extra
layer of security. Our Platinum Debit cardholders receive
supplementary insurance benefits and exclusive purchase
offers, making every transaction a rewarding experience.
Green PIN
We offer the Green PIN facility at ATMs, mobile banking,
and Internet Banking platforms. This initiative eliminates
the need for physical PIN mailers, allowing customers to
generate their debit card PIN online, 24x7, at their ease.
Point of Sale (POS)
We have partnered with various PoS service providers to
offer PoS machines to our customers through a referral
model. These PoS terminals provide convenience, speed,
security, and multiple payment options to merchants,
reducing cash handling and boosting customer
satisfaction, consequently driving up sales.
Payment Gateway
We have teamed up with Payment Gateway service
providers to extend Internet Payment Gateway (IPG)
services to customers through a referral model. This
allows customers to offer their services online and
collect payments smoothly, thereby amplifying sales
opportunities.
WhatsApp Banking
We have introduced WhatsApp Banking, offering services like balance inquiries,
mini-statements, cheque status,
requests for chequebooks, and debit card services, among others. Additionally,
WhatsApp Banking provides an
overview of banking products, interest rates, branch locators, and other pertinent
information to customers.
ESAF Merchant QR Services
ESAF Small Finance Bank has expanded its Merchant QR
services to customers by introducing the UPI Scan and
Pay feature, allowing seamless payment collection for
merchants. With real-time notification via the merchant
application and the QR Sound Box, merchants
experience unparalleled convenience. Currently, we
serve over 45,000 satisfied merchants through our QR
services
Micro ATM
We are dedicated to prioritising our rural customers
through convenient doorstep banking services. In the
past year alone, our deployment of Micro ATMs has
grown by an impressive 148%, with a total of 5,024
Micro ATMs now operational through Corporate BCs
nationwide. These Micro ATMs offer an extensive
doorstep range of banking services such as card-based
transactions, Aadhaar-based transactions (AEPS),
Domestic Money Transfer (DMT), and Bharat Bill Pay
Services (BBPS) to our customers.
BBPS
We integrated BBPS into our platforms to redefine
the way our customers manage their bills. With
BBPS, bill payments are not just seamless but also
completely free of charge, ensuring swift and hassle-free transactions every time. From electricity and water
bills, to gas, customers can easily settle all their utility
bills through a single platform. Our aim is simple: to
simplify the bill payment experience, offering customers
a secure and efficient solution to manage their finances
with ease.
Synergise-Scale-Sustain
Intellectual Capital Interlinked with Other Capitals
Financial Capital
Through our relentless pursuit of new and innovative solutions, we
not
only expand our reach to a wider spectrum of audiences but also boost our
profitability and contribute to the well-being of our communities.
Manufacturing Capital
The advancement of novel financial products and solutions directly
impacts
our reach across pincodes. Our goal is to enhance the customer experience by
prioritising their needs through these transformative initiatives
Natural Capital
We firmly believe that embedding sustainability into our solutions
and
operations as a fundamental practice will yield long-term environmental
benefits. Furthermore, it serves as a powerful demonstration to the stakeholders
with whom we engage
Human Capital
As innovation is an ongoing process, it facilitates the day-to-day
responsibilities
of our employees. This necessitates the importance of consistent training to
equip them with the adaptability needed to embrace these changes effortlessly.
Social and Relationship Capital
As we progress towards offering a more inclusive and socially
responsible array
of solutions, we anticipate that our efforts will garner recognition from our key
stakeholders. This acknowledgement will not only build trust in our organisation
but also solidify our reputation over the long haul.
Leading with Values
At the GABV Annual General Meeting 2023 in New York
on 8th May 2023, Shri. K. Paul Thomas, MD and CEO
of ESAF Small Finance Bank, highlighted Our Bank’s
dedication to responsible banking practices. His address
underscored the importance of dealing with social and
environmental challenges, aligning with the ethos of the
Global Alliance for Banking on Values (GABV)
During his address, Shri. K. Paul Thomas highlighted
the essence of customer-centricity, drawing inspiration from the exemplary practices observed in
the
community banks of New York. He underscored Our
Bank’s commitment to fostering a sustainable future,
recognising that every action taken has far-reaching
implications.
Participating in the GABV Annual General Meeting
reaffirmed ESAF Small Finance Bank’s commitment to
responsible banking. Shri. K. Paul Thomas’s presence
at the meeting demonstrated the Bank’s value-driven
approach and our determination to make a meaningful
difference to the world.
Human Capital
Empowering
TALENT & SKILLS
We regard our employees as our greatest asset prioritising their
empowerment, development, and well-being through effective Human Resource Management
practices. By fostering a culture of continuous learning, inclusivity, and engagement,
we strive to unlock the full potential of our workforce, driving growth and excellence.
Our dedication to nurturing talent, promoting diversity, and ensuring a fair and
rewarding work environment lays the groundwork for delivering outstanding financial
services and building enduring relationships with stakeholders.
The Human Resource Department of Our Bank has undergone a rigorous assessment and has been
certified to meet the standards of ISO 9001:2015. This certification highlights our
commitment to delivering quality service to our employees, ensuring their support,
motivation and ongoing improvement of performance.
At ESAF Small Finance Bank, our HR Department’s objective is to draw in, retain, and nurture
the right talent to meet the dynamic market demands. Our commitment includes:
Creating a work environment that attracts, holds, and hones the abilities of promising
and high-performing employees.
Fostering a culture where our team embodies competence, dedication, contribution,
customer centricity, collaboration, contentment, and a hunger for perpetual learning.
Facilitating continuous employee performance through vigilant monitoring, evaluation,
and refinement of goals.
Learning & Development Programmes
Our Learning and Development (L&D) calendar is crafted with a comprehensive framework of
training sessions aimed at enriching the professional expertise of our workforce. We place a
special focus on our women staff, constituting 31.46% of our team, ensuring they receive
tailored training sessions to hone their skills and empower their growth. These sessions are
strategically designed to elevate the proficiency of our staff across functional,
behavioural, and technical areas.
481
Training Programmes
33,918
Participant Engagements
7,221
Hours of Instruction
1,99,532
Workforce Hours of Learning
Diverse Training Landscape
External Capacity Building (102 Training Programmes): Fostering innovation
through external expertise, we have broadened our horizons, with 570
participants immersing themselves in cross-industry wisdom over 1,540 hours.
This dedication has translated into 4,695 workforce hours of specialised
training, enriching our collective knowledge.
Internal Capacity Building (219 Training Programmes): Leveraging our internal
talent pool, a treasure trove of untapped knowledge, we have solidified our
foundation. A staggering 29,441participants have benefitted from 1,323 hours of
peer-to-peer learning, resulting in 73,077 person hours of enhanced insights.
CBS Software Training (62 Training Programmes): Embracing the digital era, we
have empowered 797 custodians of our core banking system through 992 hours of
focused software training. This dedication to excellence has enhanced
operational efficiency, amounting to 12,752 workforce hours.
Induction Training (98 Training Programmes): Welcoming 3,110 new members into
our family, we have prioritised their seamless transition into our culture of
excellence. Through 3,336 hours of extensive orientation, we have facilitated
smooth transition amounting to 109,008 person-hours of foundational learning.
Aspire
Our ‘Aspire - Providing Wings to Career Dreams of ESAFians’ initiative is crafted to
uplift employees who harbour ambitions for growth, exhibit exemplary performance,
and are primed to shoulder greater responsibilities. This programme serves as a
catalyst for propelling the career trajectories of our dedicated employees within
Our Bank.
Through self-nomination, employees who are shortlisted for the program will undergo
continuous learning and personalised assessments, tailored to equip them for their
future roles. In line with our commitment to diversity and inclusion, female
employees applying for the programme will receive prioritised consideration, along
with additional opportunities for self-development and advancement.
Wall of Joy
The ‘Wall of Joy’, a brainchild of our HR Department,
stands as a magnificent testament to celebrating
moments of pure joy—be it local festivities, branch
anniversaries, employee work anniversaries, or
noteworthy achievements. This initiative not only
echoes the essence of Our Bank’s tagline ‘Joy of
Banking’ but also fosters a culture steeped in
positivity and festivity with our workspace.
Women Employees
At ESAF Small Finance Bank, we pride ourselves on
being champions of equal opportunity, where every
individual is given a chance to shine solely based on
their merits. Additionally, over 31% of our workforce
comprises talented and empowered women.
Wellness Programmes
Anahata - Health is a state of complete physical,
mental and social well-being and not merely
the absence of disease or infirmity. ESAF Small
Finance Bank is always engaged in taking care of
the well-being of our employees. SARG - Employee
Engagement team hosts a series of wellness
programmes, for example, ‘Desktop Yoga’ under the
banner of Anahata - Relax & Revive. The Employee
Engagement team also invites subject matter experts
to conduct awareness sessions for employees.
Saukya - We often organise wellness programmes
for our employees and their family members. We
have launched ‘Saukya’ a tailor-made programme
for employees and their family members where they
have the opportunity to undergo health and cancer
screening.
SARG
We understand the significance of keeping our
employees engaged, motivated and connected. That’s
why we have developed the SARG programme, a
dedicated initiative designed to nurture a vibrant work environment. Through a
variety of engaging activities
and events, we aim to foster a culture of collaboration,
innovation and continuous growth among our team
members.
Our SARG initiative encompasses a spectrum of activities
and competitions that commemorate special occasions
like International Women’s Day, World Environment
Day, and World Health Day. These celebrations serve as
invaluable opportunities for our employees to unite, share
experiences, and learn from each other. Additionally,
events like walkathons, yoga sessions, and wellness
programmes promote physical and mental well-being,
fostering camaraderie and a sense of belonging within our
team. Meanwhile, spirited competitions such as quizzes
and talent shows encourage creativity and innovation
among employees and their families, providing a stage to
showcase talents and acquire new skills. Through SARG,
ESAF Small Finance Bank remains committed to nurturing
an engaging, inclusive, and supportive work environment
that enables employees to learn, grow, and thrive both
professionally and personally.
Surveys
At ESAF Small Finance Bank, various surveys like the Mood Survey, Employee Experience
Survey, and Stay Interview are conducted to understand the employees’ pulse. These
surveys help in gauging employee happiness and provide forums for voicing opinions
and addressing concerns. For instance, our findings reveal that an overwhelming 89%
of employees express happiness at work, underscoring the positive work environment.
To further ensure that every voice is heard, we have introduced the ‘Venting Box,’
providing a safe space for employees to share concerns or grievances anonymously.
This initiative reflects our dedication to fostering an open and transparent culture
where employee feedback is not only valued but also acted upon.
Collaboration at Workplace
The Idea Bank at ESAF Small Finance Bank is more than just a platform; it’s an
innovation hub where employees are encouraged to unleash their creative potential.
Here, ideas are not just welcomed; they are celebrated as catalysts for progress
across our three pillars: People, Planet, and Prosperity. This initiative is a proof
to our belief in the power of collective intelligence. By inviting ideas and
suggestions, we harness the collective wisdom and ingenuity that drives positive
change for Our Bank, customers, employees, and other stakeholders.
Voice
Voice’ at ESAF Small Finance Bank is a virtual platform that enables employees to
interact with the Human Resources team to share their happiness, suggestions, or
concerns. The platform also allows for offline feedback collection through a
response link shared by the HR team. Based on the discussion points noted in the
programme, course corrections are initiated to address any issues or suggestions
raised by employees.
Motherhood Gifts
ESAF Small Finance Bank cherishes and honours the beautiful journey of motherhood
experienced by our employees. As a token of our heartfelt appreciation, we present
them with carefully curated hampers with baby products. Celebrating motherhood goes
beyond mere gestures; it is a profound acknowledgement of the love, sacrifice and
nurturing spirit that define the essence of motherhood. It is our way of expressing
gratitude for the invaluable role that mothers play in shaping our lives.
Human Rights, Diversity and
Inclusion
Embracing diversity is not just a checkbox for us; it’s a core belief that enriches
our culture and fuels our success. Our Bank is dedicated to fostering a diverse and
inclusive workforce through fair and equitable employment practices. Our goal is to
ensure that every employee feels genuinely valued, respected, and included,
reflecting the diversity of our clients and communities. Moreover, we believe that a
diverse workforce, with a range of backgrounds, ideas, and perspectives, is
essential for driving innovation and creating business value.
At ESAF Small Finance Bank, our Diversity and Inclusion Policy stands as a beacon,
guiding us towards a workplace where every individual’s uniqueness is not only
acknowledged but celebrated. Our commitment to equality shines through in our firm
commitment to providing equal opportunities for all, irrespective of age, gender,
ethnicity, or any other protected status. We are committed to providing equal
opportunities for all team members, customers, and stakeholders, regardless of their
background or status protected by law. We promote a safe and productive environment
free from harassment, discrimination, or hostile conduct.
To achieve these goals, we:
Encourage employees to actively participate in diversity programmes.
Integrate diversity and inclusion initiatives into every HR process and system,
identifying and addressing barriers in processes, policies, and programmes.
Ensure compliance with laws and regulations related to wages, working hours,
working conditions, and health and safety for all stakeholders.
Synergise-Scale-Sustain
Human Capital Interlinked with Other Capitals
Financial Capital
Our people help us drive growth and efficiency across our several
business segments and departments. This, in turn, aids our overall financial
performance.
Manufacturing Capital
Manufacturing Capital, in the form of human resources, has
facilitated the development of skills and expertise among our employees, enabling us
to establish a local presence and effectively serve underserved populations.
Intellectual Capital
There is a significant contribution from our workforce in
implementing, maintaining, and enhancing intangible assets such as our brand image,
technology infrastructure, payment systems, and customer service platforms.
Natural Capital
Raising awareness among our employees about incorporating
eco-friendly practices into their daily routines helps us reduce our operational
impact on the environment.
Social and Relationship Capital
Enhancing the capabilities of our personnel helps us maintain
positive relationships with customers, communities, investors, and other
stakeholders within our ecosystem.
Championing Cybersecurity
Archana Venugopal, the Chief Information Security Officer (CISO) at ESAF Small Finance Bank, has
been acknowledged as one of the top 100 women in cyber security by Cyber Express. This
recognition highlights her exceptional contributions and expertise in the field of
cybersecurity, positioning her among the most influential and accomplished professionals in the
industry. Her role as a leader in safeguarding digital assets and ensuring robust security
measures at ESAF Small Finance Bank probably played a significant role in earning her this
prestigious recognition.
Natural Capital
Promoting
Sustainable Practices
Nature has become an integral part of our daily activities and is
currently one of the most sensitive topics to discuss in the business realm. This is
mainly due to the greater focus of organisations worldwide on sustainability and the
protection of natural resources. This focus enables us as a corporate entity to work
towards sustainability goals and efficiently monitor our environmental footprints.
We observe UN days such as Water Day, Earth Day, Environment Day, Plastic Bag Free Day, to raise
awareness among the employees and society. These initiatives showcase our commitment to
environmental conservation. Some of the projects are:
Water2Earth campaign
Environment week
Plastic bag free day
Water2Earth
We ran a Water2Earth campaign from 22nd March 2024 to 22nd April 2024. The campaign
aimed at raising awareness about environmental issues and encouraging responsible
stewardship of the planet among ESAFians. The theme for Water Day was ‘Water for
Peace,’ highlighting the importance of water in ensuring stability and prosperity in
communities worldwide. For Earth Day, the theme was ‘Planet vs Plastic,’ emphasising
the need for bold action, broad innovation, and equitable implementation to address
plastic pollution and protect the planet. We believe that it takes collective effort
(‘a lot of blue’) to achieve sustainability (‘be green’).
Environment Week
We are dedicated to serving underserved communities and actively
participate in environmental conservation efforts. For Environment Day 2023, we
focused on addressing plastic pollution with the campaign #BeatPlasticPollution.
ESAF Small Finance Bank observed Environment Week from 5th June 2023 to 9th June
2023, with an official launch by Shri. K. Paul Thomas, MD and CEO of The Bank.
#BeatPlasticPollution Campaign
The purpose of this campaign was
to collect plastic waste and dispose
it appropriately as part of making
the environment clean. Within the
campaign period, we were able to
collect nearly 85 kg of plastic and
e-waste. The collected waste was
disposed of through Thrissur Municipal
Corporation’s Haritha Karma Sena and
a vendor of Our Bank. The campaign
was an effort to encourage the staff to
stop using harmful plastic and switch
to a greener alternative, thus leaving a
greener impact.
Solar Installations at Schools
As a part of our CSR initiatives, Solar Panels were installed in seven schools in
Thrissur district of Kerala which constituted to 35KW.
Employee Engagement Activities
During the week, the SARG team of HR called for a 21 Days Challenge to
#BeatPlasticPollution, providing an employee engagement opportunity for each
employee to embrace various ways that can help to combat plastic pollution around
the community.
Branch Level Initiatives - Green Expo
Branches exhibited e-vehicles, solar panels and other eco-friendly products
and the credit facility for purchasing the same was also made available. This showcased our
commitment towards financing eco-friendly products and will help positively impact in
building the environmental capital.
Eco-friendly products were exhibited at the Thrissur Mannuthy branch, Thrissur region as
part of ESAF Environment Week 2023.
An e-two-wheeler was exhibited at the Ongallur branch, as part of ESAF Environment Week
2023.
Sapling plantation was organised by the Balod branch where the District Collector of
Balod district planted saplings along with the officials of the branch.
Saplings were distributed by the Kollegala branch in the nearby school.
The Lucknow branch honoured Shri. Sreeram Swaroop (Rtd Judge). He formed a group of 15
individuals and adopted, registered, and now maintains a park in Nigam Nagar, which is
widely used by the public for morning walks.
The Bodinayakanur branch presented the Green Joy Award to Malaithuzhi Farmer Producers
Company Ltd. for their initiatives to improve agriculture in that area.
Green Salute Award
We recognise a Sustainability Champion who demonstrates exceptional
commitment and achievement in advancing our sustainability and ESG (Environmental, Social,
and Governance) performance. This recognition celebrates individuals who play a pivotal role
in driving positive change within the organisation and beyond.
Green Department Award
The departments in the Corporate Office are awarded Green Department Awards
based on their performance in Green Department Audit and their initiatives to instil
sustainability values in their departmental functions and practices.
Plastic Bag Free Day
We observed Plastic Bag Free Day on 3rd July 2023 by putting up a stall in
the Head Office with eco-friendly products to raise awareness among employees and give them
a chance to switch to jute bags and other eco-friendly materials.
ESAF Go Green EV Disbursement
Our 'ESAF Go Green' initiative, launched in 2021, offers a range of loan
schemes exclusively for electric vehicles. This initiative underscores our commitment to
sustainable living, following the triple bottom line approach of 'People, Planet, and
Prosperity'. With 297 electric two-wheeler loans worth ₹
3.16 crore 31 four-wheeler EV loans worth ₹ 3.53
crore and 64 clean energy loans worth ₹ 1.59 crore already
disbursed, we aim to provide customers with a smooth and hassle-free experience. The goal is
to incentivise sustainable living, reduce the carbon footprint, and make a positive impact
on the environment.
Green Partnerships
We have taken a significant step towards promoting green initiatives by
signing a Memorandum of Understanding (MoU) with the Agency for New and Renewable Energy
Research and Technology (ANERT). This partnership, established on 11th August 2023, aims to
create a cleaner and greener planet by offering interest subventions for loans issued for
clean energy products.
ESAF Small Finance Bank passes on these benefits to customers, providing
them with competitive interest rates for such loans. Through various financing options,
including loans and attractive instalment payment plans, we support the adoption of solar
energy through rooftop installations. This collaboration with ANERT marks a crucial
advancement in our commitment to sustainability and demonstrates our leadership in promoting
a sustainable future.
Synergise-Scale-Sustain
Natural Capital Interlinked with Other Capitals
Financial Capital
By implementing energy-saving initiatives and adopting practices
like water recycling, we can also achieve cost rationalisation while demonstrating
our commitment to sustainability and enhancing our ESG ranking.
Manufacturing Capital
The availability of natural resources plays a vital role in
establishing the necessary physical infrastructure for expanding our business
footprint, underscoring their significance to our operations.
Intellectual Capital
Embracing sustainability in our offerings will gradually reshape
our approach to innovation, enabling us to incorporate sustainable practices into
our thought processes and drive positive change.
Human Capital
Integrating environmental conservation into our organisational
culture will not only impact our work culture but also influence our learning and
development initiatives, fostering a collective commitment to sustainability.
Social and Relationship Capital
The responsible use of resources ensures our contribution towards
making common resources available and accessible to everyone in society, aligning
with our mission to promote equitable resource utilisation.
Illuminating Success
Mr. Sharafudheen T K's story is one of seizing opportunities and transforming challenges into
success. Despite his background as an electrician with minimal knowledge of solar technology, he
took the bold step to install three Offgrid Solar PV systems when solar technology gained
popularity in Kerala. This decision marked the beginning of a remarkable journey.
Sharafudheen's path intersected with the ESAF Urjabandhu training programme, a CSR initiative of
ESAF Small Finance Bank. Recognising the value of the training, he participated and emerged with
a newfound understanding and skill set in solar technology. The training not only enhanced his
technical capabilities but also helped him rectify past mistakes, paving the way for improved
services and business practices.
Post-training, Sharafudheen, alongside his friends, successfully executed the installation of 1.1
MW of solar power systems across Kerala. This endeavor not only showcased his enhanced skills
but also provided a significant source of income, ranging from 2500 to 4000 per kilowatt.
Moreover, his improved knowledge base opened doors to bigger opportunities, such as working on a
1.2 MW solar power plant project in the Maldives.
Sharafudheen's journey exemplifies the transformative impact of the Urjabandhu training. It not
only bolstered his technical proficiency but also expanded his business horizons, leading to
substantial growth and career advancement. His story serves as an inspiration to others,
highlighting the importance of seizing opportunities and continually upgrading skills in a
rapidly evolving world.
Social & Relationship Capital
Cultivating
TRUST & INTEGRITY
ESAF Small Finance Bank is committed to fostering a positive impact
in society and the community. Our services are designed to effectively promote
financial inclusion throughout the community. Our achievements are closely tied to
the value we deliver to society. A deep understanding of our purpose guides our
strategies and decision-making, striking a balance between long-term value and
short-term outcomes.
Social Capital
Our financial inclusion initiatives have been crucial in reaching many new customers and
previously unreached segments of society. Financial inclusion has been part of Our Bank's core
values since its inception. These initiatives include entrepreneurial development activities and
last-mile financial access programmes. Some of the key programmes include:
Regular financial literacy programmes conducted by rural and unbanked rural branches.
ESAF Utthaan-Financial Literacy programmes through Business Correspondents.
ESAF Dhansree-Financial Literacy programmes (JLG women community) with NABARD support.
Social banking weeks, including Balajyothi Week (Reaching Children / Students), Vayojyoti
Week (Reaching Senior Citizens), Udyogjyothi Week (Reaching Entrepreneurs), Krushakjyothi
Week (Reaching farmers), and RBI Financial Literacy Week.
These initiatives have reached 1,059,645 beneficiaries across various segments of society during
2023-24. Our Bank believes in guiding individuals entering the financial inclusion space,
helping them continuously learn and upskill. Many rural women and individuals start their
financial journey by opening their first bank account and progress to become proficient in
financial planning.
Through financial literacy sessions, the Bank covers topics such as understanding financial
institutions and the informal financial sector, money management, risks of depending on informal
financial agents, entrepreneurship, income generation, and risk mitigation. These efforts aim to
empower individuals and communities with the necessary knowledge and skills to make informed
financial decisions.
Financial Inclusion Training - The Grand Panorama
Sl No
Particular
Programmes
Beneficiaries
1
ESAF Dhansree
1,332
48,329
2
ESAF Utthaan
1,449
54,669
3
Regular URC
1,075
16,360
4
ESAF Balajyothi
428
36,447
5
ESAF Vayojyoti
223
2,915
6
ESAF Udyog Jyothi
352
4,503
7
RBI FLW
470
12,282
8
JLG Formation Orientation
42,824
8,56,486
9
Financial Inclusion through CSR Interventions
895
27,654
Total
49,048
1,059,645
Social & Relationship Capital
ESAF Small Finance Bank, in collaboration with NABARD, has deployed 2157 Micro ATMs
in
Kerala, Tamil Nadu, Karnataka, and Maharashtra, out of which 537 Micro ATMs were
deployed in
the last Financial Year 2023-24. These Micro ATMs enable functions like deposit,
withdrawal,
fund transfer, and balance enquiry, mini statement, and Bharat Bill Payment
Services,
providing last-mile financial access to 1721 Non-Special Focus Districts and 436
Special
Focus Districts. The devices, based on mobile phone connections, are available at
every
BC,
allowing customers to instantly deposit or withdraw funds regardless of the bank
associated
with a particular BC. Customers need only to verify their identity using their
Aadhaar
authentication.
Customers
Our Customer Service Quality Department drives various initiatives
to
improve and
standardise its services across various touchpoints and ensure quality service. It
collaborates and coordinates with different functions and takes up activities like
customer service excellence awards, customer exit surveys, ATM downtime analysis,
certification and awards, educational and learning series, sales through service,
and
Virtual Relationship Management (VRM).
Our Customer Service Quality Department works on enhancing quality of functioning
and
raising standards to international quality. It has revamped many of the processes to
meet ISO 9001 standards. As a result, it received ISO 9001:2015 certification for
its
scope of operations.
Customer Service Excellence Awards
To foster a spirit of competitiveness among branches and
enhance the
customer experience,
we introduced the Customer Service Excellence Award. This initiative aims to
motivate
branches to proactively excel in customer service, strengthen customer relationships, promote
digital
transactions, ensure timely task completion, and reduce the number of
complaints.
Nil Penalty by Banking Ombudsman
During 2023-24, we received 75 complaints from the Banking
Ombudsman,
one of the lowest
in India compared to the previous financial year figures. These complaints were
resolved
amicably within stipulated timelines. Today, Our Bank owes nil penalty to the
Banking
Ombudsman since inception.
Uninterrupted Functioning of 24x7 Contact
Centre
Throughout the year, we ensured uninterrupted services at our
Contact
Centre, available
to customers around the clock. We have promptly conducted agent training and
earned the
trust of our customers.
Telephonic Surveys
The Customer Service Quality Department conducted various
surveys,
which included Annual Customer Satisfaction Survey, Digital Products
Satisfaction
Survey, and Microloans Customer Satisfaction Survey. These helped us identify
gaps and
take necessary actions to improve customer experience.
Online Training and Learning Series
The Department made continuous efforts to keep branch staff
updated
and guided in the area of customer service and relevant procedures. A series of
'CRM-Best Practices' were shared with all Bank branches on a periodic basis.
Testimonies of Business
The Customer Service Quality Department has periodically
published the
testimonies of business through excellent customer service among branches. This
has
aided in motivating employees to build strong relationships, understand customer
needs,
and deliver exceptional experiences, thereby increasing sales and customer
loyalty.
Process Enhancements and Reduction in TAT
Using Customer Relationship Management, the department generated
numerous reports for analysing processes of various customer requests. This helps us
understand areas and scope for improvement, aiming to reduce turnaround time. Process
changes have resulted in simplifying and automating requests, thereby increasing staff
productivity and improving customer experience.
Virtual Relationship Management
Virtual Relationship Managers (VRMs) act as a connecting point with a
privileged set of customers who are contacted remotely to update them on changes in
interest rates and other product-related information. VRMs are a high potential channel
for banks for customer retention, relationship building and revenue generation through
fulfilling customer requirements.
Workplace Transformation through Five-S
As part of Kaizen methodologies implementation in Our Bank, the
Customer Service Quality Department, in coordination with the SARG-HR team has
undertaken the initiative for Workplace Transformation across the Bank based on the
Japanese concept of Five-S.
The goal of Five-S is to eliminate waste, increase efficiency, and
enhance productivity and quality. We aim to streamline operations, enhance efficiency
and maintain a clean and organised workspace. Through comprehensive training, audits and
continuous improvement efforts, we are fostering a culture of discipline and excellence
within the Bank and ultimately driving greater customer satisfaction.
Educational Safe Banking Series
We have initiated a campaign aimed at educating customers on safe
banking practices through a series held at branches during the monthly Branch Level
Customer Service Committee Meetings. By addressing topics such as online security,
identity theft prevention, and fraud awareness, these sessions empower customers to
safeguard their financial assets effectively. We are actively promoting a culture of
awareness and vigilance among customers, ensuring their financial well-being.
CX Guru
Customer Experience is the key differentiator in today's service
industry. The Customer Service Quality Department has initiated an awareness emailer
series named 'CX Guru' for the branch staff to motivate them to deliver a better
customer experience. Various tips, ideas and best practices from the customer service
industry are shared with employees in this educational series.
Customer Awareness and Town Hall Event by RBI
ESAF Small Finance Bank in coordination with the RBI Ombudsman office,
Thiruvananthapuram, had conducted the customer awareness programmes at Thrissur and
Palakkad in November 2023. The RBI Ombudsman and CGM, Shri. R. Kamalakannan, along with
the Deputy Ombudsman, Shri. M. J. Baskar made presentations to the public, along with
ESAF senior executives and other RBI officials participating in the event. The RBI
Ombudsman commented on the efforts by ESAF Small Finance Bank in customer awareness
programmes.
Marketing Initiatives
Link to Dabba Micro Savings Account launch video.
In ESAF Small Finance Bank, the Marketing department plays a pivotal role
in driving product awareness, customer acquisition, and revenue generation. Our strategies
are designed to establish connections with individuals and communities, inspiring them to
dream bigger. We develop and execute strategies to enhance product visibility and reputation
in the market, successfully interacting with both existing and potential customers. By
harnessing synergies across diverse business sectors, we aim to enhance our products'
visibility and market worth.
As part of our expansion phase, we recognise the importance of connecting
with local
audiences when launching new branches. To achieve this, we craft hyperlocal and timely
messages that delve into the cultural nuances and preferences of each region. This
personalised messaging tactic is intended to resonate well with the target audience,
effectively communicating the benefits and services offered by our new branches, fostering a
sense of relevance and personal connection.
Our Bank provides exceptionally competitive interest rates on Fixed
Deposits and Savings
Accounts, establishing our position among the industry leaders. Throughout the year, we
consistently ensure that both our current and prospective customers are thoroughly informed
about the appealing interest rates offered on our FDs for various tenors.
To draw in new customers and broaden our customer pool, we execute campaigns such as the
'Dhan Dhana Dhan' aimed at enhancing our financial base by expanding our liability book,
which includes both TD and CASA. Through unparalleled marketing initiatives and the
magnificent efforts of our business team, the campaign garnered a total value of ₹ 1,657
crore at the point of completion.
The 'Golden Delights Campaign' was a strategic initiative by ESAF Small Finance Bank aimed at
building up the Total Loan Book through an increase in the Gold Loan book. Through effective
marketing activities and the dedicated efforts of the business team, the campaign achieved
positive growth, ultimately benefiting the overall business of the Bank.
We seized the opportunity of increased interest rates on Savings Bank Accounts, raising it to
7.50%, and
promoted the product through digital channels like SMS
and emails. These promotions reached diverse groups
across various geographies, boosting our CASA business
and supporting concurrent product campaigns.
Throughout 2023-24, we collaborated with businesses
and product teams to engage our customers in initiatives
relevant to their daily lives. We celebrated various
festivals and occasions such as Onam, Diwali, Christmas,
Environment Day, Independence Day, Women's Day,
Durga Puja, Doctors' / Chartered Accountants' Day,
Children's Day, etc. Additionally, we organised events like
marathons to promote health and fitness awareness.
One of our most innovative initiatives was the introduction
of the 'Dabba Micro Savings Account,' in collaboration
with McCann World Group. This pilot project was
widely accepted, especially for its focus on empowering
rural women in South India. Through this initiative, we
successfully integrated thousands of women into the
banking system, positively impacting their lives and
fostering financial empowerment within their communities.
Our Marketing Department plays a crucial role in fueling
business expansion and realising our organisational
goals. Our approach is centred around the customer,
with tailored strategies that blend social, demographic,
psychographic, and financial insights. This approach
empowers our customers to choose banking
services that are meaningful, secure, and convenient,
encouraging them to aspire to dream bigger.
Branding Initiatives
Savings Account Campaign
The campaign is aimed at clearly communicating the increased interest rate for
Savings
Accounts. We tried to announce the uniqueness of the product in an innovative
manner. The
campaign was titled 'Interest on Savings Account goes up to
7.5%'. It was launched across digital and print media channels.
ESAF Small Finance Bank Onam Ad
We launched a 30-second advertisement on
social media and television platforms to coincide
with the Onam festival. The advertisement
celebrates Kerala's prominent regional festival
and showcases its unique significance for different
individuals, while also extending warm Onam
wishes.
The advertisement effectively conveys the theme
of joy, drawing parallels between the festive
spirit of Onam and the joy that the Bank brings to
customers. It subtly features the ESAF QR Code
to enhance brand visibility and emphasises our
dedication to empowering MSMEs and meeting
the needs of NRIs.
Power to Dream Bigger - Brand
Advertisement
The 'Power to Dream Bigger' campaign was
created to amplify our brand's essence, the joy of
banking. It effectively illustrates how we deliver
this joy and underscores the importance of
everyone's aspirations. The campaign showcases
ESAF Bank's wide range of products and services
designed to fulfil these dreams.
The campaign stemmed from a comprehensive
brand study conducted to gather fresh insights for
communication. It was executed across various
platforms, such as print, radio, television, and
digital media channels.
Clap of Joy - Anniversary Campaign
To mark the 7th Anniversary of ESAF Small Finance
Bank, a travelogue film titled 'Clap of Joy' was created,
capturing a journey across six states from Mumbai to Kolkata, including Maharashtra,
Chhattisgarh, Odisha,
Jharkhand, Bihar, and West Bengal. This 11,000 km
journey aimed at showcasing the unity in diversity,
encompassing various aspects of religion, culture,
language, and rituals under the theme of 'Clap of Joy,'
reflecting the emotional essence of the brand.
The journey traversed diverse terrains, from rugged
coal mines to serene water bodies, busy express
highways to winding hairpin roads, and thick forests to
expansive plains. It provided an immersive experience
to understand the diverse customer segments, ranging
from farmers to corporate honchos.
The campaign is being adapted across digital and print
platforms, as well as other promotional materials, to
resonate with a wide audience and reinforce the brand's
commitment to celebrating diversity and joy.
Customer Success Stories
We highlight real-life stories of customers who have experienced the positive impact
of the
products and services
of ESAF Small Finance Bank. These stories illustrate how we have supported
individuals and
businesses in
achieving their financial aspirations, such as starting a small business, saving for
education, or reaching other
financial milestones. These narratives inspire others and demonstrate the practical
benefits
of choosing us as a
financial partner. We regularly share these stories on our social media platforms to
engage
with our audience and
showcase our commitment to making a difference in people's lives. Customer success
stories
from 'Joyful Stories of
Transformation' were also shared through the social media platforms.
Clap of Joy Testimonials
I am Rajesh Tatsode, the proud owner of my very
own Jaggery Tea franchise chain. Like many, I held on to the dream of
owning a home—a refuge that embodied my personal hopes and
dreams. Despite my earnest efforts to secure a loan from multiple
sources, success remained slippery. However, my journey took an
unexpected turn when I turned to ESAF Small Finance Bank for assistance.
With remarkable efficiency, the Bank granted me a loan of ₹ 41 lakhs. Thanks to ESAF Small Finance
Bank's support, I was able
to turn my dream into reality.
Rajesh Tatsode
(Entrepreneur, Khamgaon,
Maharashtra)
My name is Kabira Seth, and I am the owner of K.
S. Enterprises. As I sought to expand my business, I found the support I
needed from ESAF Small Finance Bank. Their branch provided all the
assistance I required, swiftly and efficiently.
Kabiraj Seth
(Entrepreneur, Kolkata, West
Bengal)
Our business has flourished in Bhubaneswar for 15
years, and now we are considering nationwide expansion. ESAF Small
Finance Bank seemed like the perfect partner to help us achieve this
goal. The executive who assisted us was incredibly supportive and
personable, making us feel like part of the family. Thanks to his
efficiency, our paperwork was finalised in just 2 days. As a result, we
were able to acquire 5 Innova Crysta vehicles promptly from the delivery
room.
Maheshwar Mohapatra
(Entrepreneur, Bhubaneshwar,
Odisha)
Thanks to ESAF Small Finance Bank, two years ago,
I secured a loan that enabled me to start cultivating oranges in my
farm. This venture has proven highly profitable over the past couple of
years, and for this, I extend my heartfelt gratitude to the Bank.
Ramesh Kashinath Dodke
(Farmer, Nagpur,
Maharashtra)
I am Sunil Kumar, proprietor of Ram Sarathi
E-Rickshaw in Bhagalpur. My experience with ESAF Small Finance Bank has
been immensely rewarding. Not only did the Bank assist me in opening a
Current Account for my business, but it also shares my commitment to
green energy initiatives.
Sunil Kumar Ram
(Entrepreneur, Bhagalpur,
Bihar)
ESAF Small Finance Bank wholeheartedly embraces
solar energy, aligning with the preferences of the current generation,
which leans towards sustainable practices.
Vinod Pillai
(MD and Director-Hira Group,
Raipur, Chhattisgarh)
I'm Arbind Giri, a retired PWD engineer. The
Bank's doorstep services bring immense convenience, and I express my
heartfelt appreciation for this. Interacting with their staff feels like
conversing with family; their personalised approach and exceptional
cooperation truly stand out.
Arbind Giri
(Retired Engineer, PWD, Ranchi,
Jharkhand)
Greetings, I'm Aarti Mahendra Khobragade, and we
run
a store named 'Puja General Store.' Recently, we acquired a Micro ATM
from ESAF Small Finance Bank, and it has proven to be an invaluable
addition to our business, significantly boosting our income.
Aarti Mahendra
Khobragade
(Entrepreneur, Koradi,
Maharashtra)
SOCIAL MEDIA
Products and Services
Every week, we engage with our audience at least twice through social media, tailoring
our communication to their specific needs and preferences. Our approach involves
crafting creative content to establish meaningful connections with customers, aligning
our products with their aspirations and objectives to meet their desires effectively.
Engaging Content for Every Occasion: Crafting
Tailored Messages
We go beyond standard greetings for special occasions. Our campaigns are meticulously
designed to achieve the following:
Capture Attention:
Utilising captivating visuals and concise messaging, we aim to seize the audience's
interest. Short videos are also a key tool for grabbing viewers' interest. Our
content is designed to be easily shareable, encouraging organic reach and
engagement. The concepts are closely tied to our new communication theme - The Power
to Dream Bigger, and the brand positioning-Joy of Banking.
Strengthen Customer Relationships:
Engaging content plays a crucial role in improving communication with our
customers, thereby enhancing our bond with them and nurturing a sense of loyalty.
Accentuating Our Brand Positioning:
Through our new brand communication theme, 'The Power to Dream Bigger,' we strive to
position ESAF Small Finance Bank as more than just a financial institution. We aim
to portray Our Bank as a responsible corporate entity dedicated to elevating the
aspirations of the communities we serve. Our commitment lies in empowering
individuals and communities to dream bigger, and we are dedicated to making those
dreams a reality.
Communities - CSR Initiatives
ESAF Balajyothi
ESAF Balajyothi's educational approach is both comprehensive and impactful.
They
prioritise holistic education, academic excellence, life skills, and
advocacy
for
child rights, contributing significantly to children's wellbeing and
development. By
empowering children and fostering their creativity, collaboration, and
leadership
qualities, they create a ripple effect of positive social value. This impact
extends
beyond the children themselves to their facilitators, siblings, parents, and
the
wider community.
Targeted Beneficiaries
Direct:
Children
and Facilitators
Indirect: Siblings,
Parents,
and the Community
Project Locations
Kerala, Tamil Nadu, Assam, Jharkhand, Maharashtra, Chhattisgarh
ESAF Village-Level Entrepreneurship
Development Programme
The ESAF Village-Level Entrepreneurship Development Programme is a commendable
initiative aimed at fostering entrepreneurship and economic empowerment in rural
areas. Through training, guidance, and support, it equips individuals with the
skills and resources needed to establish successful social businesses,
ultimately contributing to the socio-economic development of their communities
The programme offers comprehensive training
covering essential aspects of entrepreneurship
such as business planning, financial management,
marketing strategies, and customer relations.
Additionally, mentoring and coaching enrich
participants' learning experiences, helping them
develop their skills and knowledge effectively,
ensuring they are well-prepared to succeed in
their chosen field of social entrepreneurship. By
providing the necessary tools and knowledge, the
programme seeks to create sustainable livelihood
opportunities and uplift the economic conditions of
rural areas. This holistic approach to empowerment
has the potential to make a significant and lasting
impact on the communities it serves.
Project Locations
Kerala, Tamil Nadu, Karnataka, Maharashtra, Chhattisgarh, Jharkhand,
Odisha, and Madhya Pradesh
ESAF Entrepreneurship Acceleration
Programme
The ESAF Entrepreneurship Acceleration
Programme stands out as a remarkable
initiative, particularly for its focus on creating
social value in rural areas. This programme
is designed to empower rural individuals,
especially women and micro-entrepreneurs,
by enhancing their livelihood skills, reducing
unemployment, and ultimately contributing to
overall economic development. Through tailored
training and mentorship, participants are
equipped with the skills and capabilities needed
to succeed in their businesses.
The programme also fosters entrepreneurship,
enabling participants to market their products
profitably and potentially opening up new
avenues for economic growth and sustainability.
With various skill training programmes, including
food processing, tailoring, marketing, and online
webinars, the initiative has been successfully
implemented in Kerala and Tamil Nadu,
demonstrating its potential for broader impact
across different regions.
ESAF Urjabandhu, a CSR initiative by ESAF
Small Finance Bank, is committed to promoting
renewable energy and sustainable practices. By
providing both theoretical knowledge and hands-on training sessions covering
topics like solar
panel system design, installation, maintenance,
and EV charging, the programme empowers
communities to adopt cleaner energy solutions
and actively contribute to a greener future.
Through Urjabandhu, ESAF Small Finance Bank
takes significant strides towards environmental
sustainability.
One of the key objectives of the programme is to
empower local electricians, enabling their transition
into clean energy entrepreneurs. This initiative
tackles unemployment, while offering convenient
access to clean energy services for customers.
Through training and supporting, Urjabandhu
not only creates economic opportunities but also
advocates for the use of renewable energy sources
for targeted beneficiaries and project locations,
nurturing a more sustainable future.
ESAF Arogyamitra
The initiative focuses on advancing the holistic
development of women through the guidance
of trained community health workers, known as
Arogyamitras. These individuals play a crucial
role in raising awareness of healthy habits,
disease prevention, and addressing various
health concerns, within households, such as such
as hypertension, diabetes, and malnutrition.
Their diligent efforts in promoting personal
hygiene, sanitation, and proper nutrition,
especially for pregnant women, infants, and
children, significantly aid in improving overall
well-being. By empowering these Arogyamitras
and supporting their efforts, the initiative aims to
elevate the health and quality of life for women
and their families, ultimately leading to healthier
and more resilient communities.
Targeted Beneficiaries
Direct: Rural
Youth and Women
Indirect: Farmer Community
ESAF Krushakmitra
The initiative is designed to provide holistic
support to farmers through a range of
financial services, knowledge dissemination,
and access to resources. This multifaceted
approach not only empowers farmers but
also nurtures a favourable environment for
enhancing agricultural productivity, thereby
making significant contributions to the broader
development of the agricultural sector. It
represents an extensive strategy for addressing
the diverse needs of farmers and promoting
sustainable agriculture practices.
Additionally, the initiative serves as a vital link
between rural youth, farmers, and agricultural
authorities. By empowering unemployed rural
youth to transition into agri-entrepreneurs and
service providers, they play a crucial role in
driving the adoption of agricultural technology
and bolstering the agricultural ecosystem. This
not only generates employment opportunities
but also fortifies the agricultural value chain,
fostering mutual benefits for farmers and the
agricultural sector at large.
Targeted Beneficiaries
Direct: Rural
Youth, Women, and Artisans
Indirect: Farmer Community,
and Small Business Ecosystem
ESAF Pashumitra
The programme holds immense significance
in rural areas as it provides a myriad of
services related to livestock management and
dairy farming. By offering self-employment
opportunities for youths and equipping them with
training in livestock care and entrepreneurship,
it fosters economic empowerment while
concurrently enhancing health, nutrition, and cow
breeds in rural communities. Essential services
like artificial insemination, vaccination, milk
collection, and procurement play an essential
role in increasing milk production and advancing
overall agricultural sustainability. In essence,
the programme not only supports individual
livelihoods but also enhances productivity and
sustainability within the agricultural sector in
rural regions.
Targeted Beneficiaries
Direct: Rural
Youth, Women, and Artisans
Indirect: Farmer Community,
and Small Business Ecosystem
ESAF Capacity Building and Market
Linkages for Entrepreneurship Collectives
ESAF Small Finance Bank's capacity building
and market linkage for Entrepreneurship
Collectives programme endeavours to
empower and strengthen collective enterprises
through collaboration with various groups like
Self Help Groups (SHGs), producer groups,
and Farmer Producer Organisations (FPOs).
By offering training and skill development
programmes, it improves entrepreneurial
capabilities and facilitates market linkages,
thereby promoting economic empowerment,
sustainable livelihoods, and inclusive growth.
This initiative aids in the holistic development of
entrepreneurship, boosts local economies, and
uplifts marginalised communities.
Targeted Beneficiaries
Direct: Farmers,
Farmer Collectives, FPOs and Farmer Institutions
Indirect: Rural Agricultural
Community
Project Locations
Karnataka, Tamil Nadu, Maharashtra, Madhya Pradesh, Chhattisgarh,
Jharkhand, and West Bengal
ESAF Centre for Excellence in
Collective Enterprises
The ESAF Centre for Excellence in Collective Enterprises serves as a crucial hub
in supporting and enhancing
the capabilities of organisations engaged in collective enterprises. It offers a
specialised physical platform
for a spectrum of activities such as skill development, policy advocacy,
knowledge management, and
research. Among its primary roles is to provide guidance and support to newly
formed collectives during
their onboarding process. Furthermore, the centre develops handbooks covering
pertinent topics and a best
practice guide highlighting successful approaches and strategies for different
crops, serving as invaluable
resources for collectives to improve their operations.
Market linkage is pivotal for collective enterprises, and the centre's initiative
to develop a comprehensive
market linkage manual is commendable. This manual not only facilitates
connections with markets, buyers, and
distribution channels but also enhances the profitability of collectives by
imparting essential knowledge and skills.
Moreover, the executive training programmes customised for Board members serve
to strengthen collective
enterprises by refining leadership skills, governance practices, and
decision-making capabilities. Empowering
board members ultimately contributes to the overall success and sustainability
of collective enterprises.
The ESAF Centre for Excellence in Collective Enterprises aspires to foster a
conducive environment for the
flourishing of collective enterprises. Through capacity building, resource
provision, and market facilitation, the
centre empowers these enterprises, thereby enhancing the livelihoods of
individuals and communities.
Targeted Beneficiaries
Direct: Rural
Youths, Women, and Artisans
Indirect: Farmer Community,
and Small Business Ecosystem
Project Locations
Kerala, Tamil Nadu
ESAF Healthcare Infrastructure
Development and Support
ESAF Healthcare Infrastructure Support is
a dedicated initiative aimed at enhancing
healthcare infrastructure in underserved
regions. Through empowering rural hospitals
and nurturing self-sufficiency, the programme
intends to bridge the healthcare gap and
ensure that quality healthcare reaches remote
communities. Ultimately, this endeavour not
only improves health outcomes but also uplifts
the overall well-being of those in need.
Project Locations
Kerala
ESAF Capacity Building and Market
Linkages for Entrepreneurship Collectives
ESAF Small Finance Bank's Capacity Building
and Market Linkage for Entrepreneurship
Collectives programme endeavours to empower
and strengthen collective enterprises through
collaboration with various groups like Self
Help Groups (SHGs), producer groups, and
Farmer Producer Organisations (FPOs).
By offering training and skill development
programmes, it improves entrepreneurial
capabilities and facilitates market linkages,
thereby promoting economic empowerment,
sustainable livelihoods, and inclusive growth.
This initiative aids in the holistic development
of entrepreneurship, boosts local economies,
and uplifts marginalised communities.
Targeted Beneficiaries
Direct:
Farmers, Farmer Collectives, FPOs and Farmer Institutions
Indirect: Rural
Agricultural Community
Project Locations
Karnataka, Tamil Nadu, Maharashtra, Madhya Pradesh, Chhattisgarh,
Jharkhand, and West Bengal
ESAF Emergency Relief and Community
Interventions
ESAF Small Finance Bank's Emergency Relief and Community Intervention Project
stands as a commendable
initiative in fostering resilience within communities and facilitating effective
responses to emergencies and disasters.
Collaborating with local communities, NGOs, and Government agencies demonstrates
a holistic approach to
addressing crises and nurturing sustainable recovery. This initiative
undoubtedly plays a pivotal role in enhancing
community preparedness and ensuring prompt assistance during times of need. The
interventions encompass:
Emergency Preparedness:
This involves organising training programmes, workshops, and awareness
campaigns to educate community members on disaster management techniques,
evacuation protocols,
and first aid procedures.
Relief Assistance:
In times of emergencies or disasters, ESAF Small Finance Bank swiftly
mobilises
resources. It aims to provide affected communities with essential relief and
support, including food, water,
shelter materials, and other necessary supplies, among others.
Community Intervention:
This facet is crucial for fostering positive change and enhancing the
well-being of communities. By identifying needs, developing strategies, and
implementing targeted
actions, stakeholders can effectively address various social issues. Through
collaborative efforts and
the utilisation of local resources, community intervention initiatives
empower individuals, promote
inclusivity, and ultimately improve the overall quality of life within a
community.
Project Locations
Pan India
ESAF Garshom
The ESAF Garshom initiative is aimed at
addressing the multifaceted challenges
encountered by migrant labourers. By offering a
comprehensive range of services such as social,
health, and legal aid, as well as skill enhancement
through training, the project significantly
contributes to improving the overall well-being
and livelihoods of migrant workers. The Bandhu
helpline, in particular, plays an important role
in providing immediate assistance and vital
information to workers in distress, ensuring
their safety and access to essential resources.
Additionally, initiatives like financial literacy
meetings and children's camps not only empower
migrant communities but also foster a sense of
solidarity and belonging, ultimately promoting
their social inclusion and integration.
Targeted Beneficiaries
Direct:
Migrant Labourers
Indirect: Health Department,
Families, and Community
Project Locations
Kerala and Odisha
ESAF Santhwana
The ESAF Santhwana project is dedicated to addressing
mental health, a critical aspect of overall well-being
often overlooked. By raising awareness and promoting
discussion, it endeavours to mitigate challenges
stemming from the neglect of mental health issues.
Misconceptions surrounding mental health
treatments often prevent individuals from seeking
therapy during the early stages, consequently
exacerbating their conditions. Inaccurate information
regarding treatment protocols may hinder patients'
adherence to prescribed medications, resulting
in suboptimal medical compliance. It is essential
to address these issues to enhance mental health
outcomes and combat stigma effectively.
Insufficient awareness of effective parenting skills
and stress management techniques can contribute
to mental health issues in individuals. The ESAF
Santhwana project represents a holistic approach
to tackle these concerns, encompassing a range of vital initiatives. These
include offering counselling
services to enrich emotional well-being, equipping
community workers with the tools to support
mental health, and engaging with communities to
disseminate essential information. Tailored support
and services are provided to women, children, and
families facing mental health challenges, ensuring
they can recognise symptoms and access the
necessary assistance. Additionally, specialised aid is
available for families dealing with mental illnesses.
At its core, the ESAF Santhwana project endeavours
to elevate the importance of mental health within
society. Its objective is to equip individuals with
the necessary resources to address mental health
challenges effectively. Through education, open
dialogue, and community outreach, the project
aspires to facilitate more accessible discussions
surrounding mental health, dismantle barriers, and
promote overall well-being for all.
Targeted Beneficiaries
Direct:
Students, Elderly, and Women
Indirect: Families
Project Locations
Kerala and Tamil Nadu
ESAF Rural School Infrastructure
Development and Support
The ESAF Rural Infrastructure Development and
Support Project generates substantial social
value. Through the upgradation of infrastructure
in rural schools, it fosters an environment
conducive to learning, enhances students'
health, and facilitates the adoption of modern
teaching methodologies. Moreover, the project's
impact extends beyond the schools' premises,
positively influencing parents and the broader
community by contributing to the education and
well-being of approximately 1,500 students.
Targeted Beneficiaries
Direct:
Schools and Students
Indirect: Parents and
Community
Project Locations
Kerala, Assam, and Jharkhand
Synergise-Scale-Sustain
Social and Relationship Capital Interlinked with Other
Capitals
Financial Capital
Nurturing enduring and reliable
connections with stakeholders
empowers us to strengthen our
financial standing.
Manufacturing Capital
Continuous engagement with all
stakeholders allows us to
enhance our integrated physical
and digital presence.
Intellectual Capital
The dynamic and evolving needs
of stakeholder groups serve as
invaluable inputs for the
development and advancement
of our intellectual capital.
Human Capital
By fostering sustainable, long
term value for all stakeholders,
we inspire our employees to
excel and nurture higher rates of
employee retention.
Natural Capital
As stakeholder awareness of
climate change increases,
companies with minimal carbon
footprints will be preferred.
From Struggle to Sustainability
In the Riti block of Katni District, Madhya Pradesh, small
and marginal farmers faced significant challenges in
improving their agricultural income. High cultivation
costs and low market prices for produce severely
impacted their livelihoods. However, a transformative
change occurred with the establishment of the Riti
Fasal Farmers Producer Organisation (FPO) by the ESAF
Foundation.
The journey of Riti Fasal FPO commenced with its
formal registration under the Companies Act, 2013,
spearheaded by 10 dedicated Board members. Initially,
the FPO encountered difficulties in mobilising farmers
due to a lack of awareness. Progress was slow during
the first year, leading to dwindling motivation among
the Board members. With the CSR assistance from ESAF
Small Finance Bank, the FPO received a boost, leading
to its revitalisation.
To reinvigorate the FPO, several field-level awareness
programmes, Farmer Interest Group formations, and
FIG trainings were conducted with the CSR support of
ESAF Small Finance Bank. These efforts paid off, leading
to an increase in membership, and the FPO now boasts
300 small and marginal shareholders.
With a focus on cultivating paddy and vegetables, the
FPO is dedicated not only to growing crops but also to
fostering prosperity and resilience among its members.
Specialised institutional trainings on advanced
agricultural practices and modern technologies,
supported by the CSR initiatives of ESAF Small Finance
Bank, has empowered both the farmers and the FPO
Board.
Guided by the ESAF ecosystem, 100 lead farmers
within the FPO have undergone skill enhancement
and empowerment programmes. Additionally, the FPO
has successfully secured credit linkage of ` 17,00,000
under the Agriculture Infrastructure Fund (AIF) scheme
to establish a Custom Hiring Centre. This milestone
not only represents technological advancement but
also highlights the triumph of collective effort and
community resilience.
Moving forward, the FPO expects a turnover of ₹ 25
lakhs from the Custom Hiring Centre in the upcoming
year, showcasing its remarkable journey of growth and
sustainability. The success of Riti Fasal FPO mirrors
the transformative impact of collective action and
community support in uplifting small and marginal
farmers.
Governance
Ensuring
TRANSPARENCY & ACCOUNTABILITY
We prioritise corporate governance, ethics, and integrity, recognising
their
essential role in nurturing enduring relationships with all stakeholders and realising
our
vision of becoming the most respected Social Bank in India's financial services sector.
Our
governance principles are anchored in fairness, integrity, and transparency, with a
commitment to complying with relevant laws, Listing Regulations, and RBI Master
Directions.
Board of Directors
RAVIMOHAN PERIYAKAVIL RAMAKRISHNAN
Part-Time Chairman and Non-Executive Independent Director
KADAMBELIL PAUL THOMAS
Managing Director & CEO
THOMAS JACOB KALAPPILA
Non-Executive Independent Director
VINOD VIJAYALEKSHMI VASUDEVAN
Non-Executive Independent Director
RAVI VENKATRAMAN
Non-Executive Independent Director
KOLASSERIL CHANDRAMOHANAN RANJANI
Non-Executive Independent Director
BIJU VARKKEY
Non-Executive Independent Director
AJAYAN MANGALATH GOPALAKRISHNAN NAIR
Non-Executive Nominee Director
JOHN SAMUEL
Non-Executive Nominee Director
DR. JOSEPH VADAKKEKARA ANTONY
Non-Executive Director
10
Directors
6
Independent Directors
Leadership Team
GEORGE K. JOHN
Executive Vice President
GEORGE THOMAS
Executive Vice President
HARI VELLOOR
Executive Vice President
HEMANT KUMAR TAMTA
Executive Vice President
BOSCO JOSEPH
Head - Administration, Infrastructure & Procurement
GIREESH C. P.
Chief Financial Officer
RABINDRA KUMAR DASH
Head - Treasury
WILSON CYRIAC
Chief Risk Officer
SUDEV KUMAR V.
Chief Compliance Officer
SIVAKUMAR P.
Head - Internal Audit
SIBU K. A.
Head - Business Correspondent Channel
ALI MOHAMMAD SAQUIB
Chief Technology Officer
SHUBHANKAR SENGUPTA
Head - Retail Assets
H. SESHAGIRIDAS
SVP - MD Secretariat
DR. A. V. JOSE
Head - Learning & Development
K. SWAMINATHAN
Head - Strategy & Planning
K. SUNNY
Head - Collections
SONEY JOSE
Head - MSME & Corporate Business
E. A. JACOB
Chief of Internal Vigilance
DINESH KALARACKAL
Head - Legal
RADHAKRISHNAN D.
Head - Agri Business
SONY V. MATHEW
Head - Branding & Communications
MANOJKUMAR SUBHASHCHANDRAN
Head - Credit Sanctions
PETER M. P.
Head - Operations
RAJISH KALAPURAYIL
Head - Branch Banking - Network 1
BOBBY ABRAHAM MATHEW
Head - Human Resources
REJI KOSHY DANIEL
Head - Sustainable Banking
JATA SHANKAR MISHRA
Head - Branch Banking - Network 2
ABEY ABRAHAM
Head - Retail Liabilities
FRANCIS GEORGE
Head - BPM COE
PAUL JOY PALOCAREN
Head - Mortgage Loans
GEORGE PAUL
Head - International Banking
SATHIANATHAN K. M.
Head - Priority Lending & Lead Bank Reporting
K. GEORGE OOMMEN
Head - Mobility Loans
CHANDRAMGETHAN
Chief Dealer - Forex
VINOD G. THAMPI
Head - Credit Monitoring & Recovery
SREEKANTH C. K.
Head - Marketing & PR
ANITHA SEKHAR
Head - Microbanking
ABIESH JOSE
Head - Customer Service Quality
RANJITH RAJ P.
Company Secretary
Risk Management Framework
ESAF Small Finance Bank has a robust risk management architecture characterised by:
The risk management architecture comprises
independent business functions dedicated to risk
management, compliance, and internal audit. It includes
the development of an annual risk strategy, which aligns risk appetite with risk, capital, and
performance
targets. This strategy is executed through focused
management of major risk classes, overseen by
specialised committees:
To ensure that the risk perspective is integrated into business decisions, the risk function is
appropriately represented on management committees.
ESG
We follow sustainability guidelines within our
framework proactively that help achieve our sustainable
development goals. Tracking priorities, setting goals
and meeting targets, along with a multi-layered risk management framework and a robust internal
control system that assists in risk mitigation, our Bank today
plays a substantial role in creating positive social and
environmental impact.
Celebrating
COMMITMENT & DEDICATION
Honoured with the Excellence Award - APY Big Believers, Shri. K. Paul Thomas,
Managing Director & CEO of ESAF Small Finance Bank, was recognised for his
remarkable contribution to the enrolment of the Atal Pension Yojana (APY).
Additionally, he was bestowed with the Circle of Excellence Award by the Pension
Fund Regulatory and Development Authority (PFRDA).
ESAF Small Finance Bank was honoured with the Innovative
Bank
of the Year Award by Synnex. This award acknowledges our pioneering ideas
and
strategies that have contributed to the advancement of the banking sector.
ESAF Small Finance Bank was recognised as the Best
Customer Experience Bank of the Year in Customer Service Quality at the India
CX Summit & Awards 2023 by Synnex.
ESAF Small Finance Bank was honoured with the
Innovative Initiative in the Rural Sector Award at the 6th BFSI
Conclave and Awards 2023 in Mumbai, organised by Governance NOW.
ESAF Small Finance Bank was honoured with the
Best
Product/Services Innovation award by ASSOCHAM.
ESAF Small Finance Bank was
honoured with the BFSI Excellence
Award 2023 for Best Banking
Initiatives in the Social Sector. The
award was presented during the 4th
Annual BFSI Excellence Awards 2023,
organised by Expleo and Quantic.
ESAF Small Finance Bank was
awarded the Outstanding
Marketing Initiative of the
Year by ET BFSI for innovative
FD campaign targeted at Senior
Citizens, titled ‘The older you grow,
the more interest we have in you.’
ESAF Small Finance Bank was
honoured with the Best Bank
Award at the Pioneering
Growth - Transforming Kerala
event organised by FICCI.
ESAF Small Finance Bank was honoured
with two HR awards at the India HR
Summit and Awards 2023 organised by
Synnex Group. Awards were received
in the categories of Best Recruitment
Agency and HR Team Partnership,
and Best Employer Branding.
Shri. K. Paul Thomas was honoured
with the Icon of Sustainability
Award during the 4th Biennial Global
Convention of World Malayalee
Federation (WMF) in Bangkok.
WMF is the largest Malayalee
Pravasi organisation in the world,
comprising 164 countries.
ESAF Small Finance Bank
was awarded the Innovative
Initiative in Social Sector
Award at the BFSI CXO
Awards organised by Elets -
Banking & Finance Post. The
award ceremony highlighted
our Bank’s commitment
to innovation, particularly
through impactful initiatives
within the Garshom Project.
Shri. K. Paul Thomas was
bestowed with the prestigious
Business Leader of the Year™️- BFSI Award by World CSR
Day and World Sustainability.
The award acknowledged his
remarkable contributions to
shaping the business landscape
and advancing the Indian
economy.
ESAF Small Finance
Bank was awarded the
Special Jury Award at
the Productivity Council
Awards for innovative
e-onboarding approach to
Micro Banking Loans. The
initiative was recognised
as a commendable Kaizen
Initiative. The Kaizen
paper presented by the
Sustainable Banking team
along with the micro
banking team was among
the 80 shortlisted for the
State Productivity Council
Competition.
Corporate
INFORMATION
Chief Financial Officer
Gireesh C. P.
Company Secretary
Ranjith Raj P
Statutory Auditors
Abarna & Ananthan | Kirtane & Pandit LLP
Secretarial Auditors
Vasudevan M.
Registered & Corporate Office
Building No. VII/83/8, ESAF Bhavan, Thrissur - Palakkad National Highway
Mannuthy, Thrissur, Kerala - 680651 CIN: U65990KL2016PLC045669 RBI Registration
Number: MUM 124
