ESAF || SFB

Solid Strategy for A JOYFUL TOMORROW.

Key Highlights of 2023-24

₹ 1,98,678.04 Million

Total Deposits

₹ 1,87,723.56 Million

Gross Advances

₹ 2,60,868.82 Million

Total Assets

22.66%

CASA Ratio

2.26%

Net NPA Ratio

58.65%

Cost to Income Ratio

8.37 Million

Total Customers

7,321

Customer Touch Points

Building the PATH TO JOY

As ESAF Small Finance Bank (referred to as ‘Our Bank’, ‘The Bank’ or ‘ESAF Small Finance Bank’) commemorates 7 years of excellence as a bank, our commitment to our core mission remains firm: to consistently create value for all our stakeholders. Guided by this purpose, we persist in our journey to extend a helping hand to the underserved through inclusive and socially responsible banking practices.

This is ESAF SMALL FINANCE BANK

Our Scorecard as of 31 MARCH 2024

Narrating OUR STORIES OF TRIUMPH

Glancing through OUR TIMELINE OF SUCCESS

Part-Time Chairman
Managing Director & CEO

Building A JOYFUL TOMORROW, TOGETHER!

Ravimohan Periyakavil Ramakrishnan Part-Time Chairman

At the core of our approach are the pillars of ‘People, Planet, and Prosperity’. By harnessing advanced technology and innovative digital platforms, we provide convenient, secure, and personalised banking services tailored to meet the diverse needs of our customers.

Shaping OUR FUTURE WITH SOLID STRATEGIES

Kadambelil Paul Thomas Managing Director & CEO

India’s economic resilience and stability are underpinned by the Government’s substantial investments in infrastructure and local manufacturing, along with the consistent performance of service industries.

Delivering Joy with OUR PRODUCTS & SERVICES

ESAF Small Finance Bank has evolved by delivering the brand promise ‘Joy of banking’ and offering a comprehensive array of asset and liability products. Our agile and flexible approach strategically positions us well for future growth. We have consistently expanded our network, strengthened our deposit base, diversified geographically, and served an ever-growing customer base, showcasing our readiness for the next phase of growth.

Our Comprehensive Banking Products and Services include:

Crafting VALUE & STRATEGIES for a Joyful Tomorrow

At ESAF Small Finance Bank, our journey is rooted in a commitment to creating lasting value and fostering a future filled with joy and prosperity. Our strategies ensure that every step we take contributes to the well-being of our customers, communities, and the planet. Driven by a vision of inclusive growth, we prioritise financial accessibility and empowerment, enabling individuals and businesses to thrive.

Harnessing Our Strengths for A BETTER FUTURE

In a year fraught with dynamic challenges and ever-shifting financial / economic landscapes, ESAF Small Finance Bank has showcased exceptional resilience and strategic acumen. Our commitment to financial inclusion, coupled with agile strategies, has not only fortified our position in the market but also propelled us towards new prospects of growth and impact.

Investing in Growth for EXPANDING HORIZONS

In the dynamic landscape of financial services, ESAF Small Finance Bank has consistently embraced innovation and resilience to drive sustainable growth. Our journey is marked by a commitment to financial inclusion, empowerment, and community development. As we navigate through challenges and opportunities, our strategic initiatives continue to pave the path for our progress.

Designing the Future with OUR BUSINESS MODEL

We provide equal banking opportunities to all customers, regardless of social, economic, or cultural differences. We positively impact underserved and unserved communities with customer-centric financial products and services. Our comprehensive suite of banking products meets the life cycle needs of our customers. We are highly committed to the Sustainable Development Goals across our organisation.

Investing in Relationships with OUR STAKEHOLDER ENGAGEMENTS

Our ability to deliver and maintain high levels of customer satisfaction hinges on our continuous engagement with our customers, our employees, vendor-partners, associates, and government bodies. We maintain an ongoing process of engagement with all our key stakeholders, including our communities.

Financial Capital
Manufacturing Excellence
Intellectual Capital
Human Capital
Natural Capital
Social & Relationship Capital

Financial Capital

Leveraging OUR RESOURCES EFFICIENTLY

Our financial performance reflects our commitment to prudent and disciplined financial management. We consistently seek to optimise our capital through co-lending and direct assignments, persistently delivering exceptional returns to our stakeholders. As a credit provider, we ensure adequate capitalisation to meet the dynamic demands of our customers. ESAF Small Finance Bank's priority lies in maintaining a healthy balance between equity and debt funds. Additionally, guided by our expert finance team, these efforts boost our solid balance sheet.

Manufacturing Excellence

Advancing OUR OPERATIONAL EXCELLENCE

Presently, our extensive branch network spans 753 Branches, 23 States and 2 UTs, extending our Bank’s reach to every nook and cranny of the nation. Embracing the dynamic shifts of the modern era, we intertwine technological advancements with a strong commitment to physical accessibility, persistently enriching our branch network. Seamlessly integrating technology into our operations, from initial customer onboarding to swift loan disbursements, reflects our dedication to customer satisfaction.

Intellectual Capital

Integrating OUR KNOWLEDGE ASSETS

As a pioneer in the competitive MFI space, we seamlessly integrate technology into our operations, ensuring efficient and reliable service delivery for our customers. Our robust digital infrastructure distinguishes us, reaffirming our status as a frontrunner in the segment.

Human Capital

Empowering TALENT & SKILLS

We regard our employees as our greatest asset prioritising their empowerment, development, and well-being through effective Human Resource Management practices. By fostering a culture of continuous learning, inclusivity, and engagement, we strive to unlock the full potential of our workforce, driving growth and excellence. Our dedication to nurturing talent, promoting diversity, and ensuring a fair and rewarding work environment lays the groundwork for delivering outstanding financial services and building enduring relationships with stakeholders.

Natural Capital

Promoting SUSTAINABLE PRACTICES

Nature has become an integral part of our daily activities and is currently one of the most sensitive topics to discuss in the business realm. This is mainly due to the greater focus of organisations worldwide on sustainability and the protection of natural resources. This focus enables us as a corporate entity to work towards sustainability goals and efficiently monitor our environmental footprints.

Social & Relationship Capital

Cultivating TRUST & INTEGRITY

ESAF Small Finance Bank is committed to fostering a positive impact in society and the community. Our services are designed to effectively promote financial inclusion throughout the community. Our achievements are closely tied to the value we deliver to society. A deep understanding of our purpose guides our strategies and decision-making, striking a balance between long-term value and short-term outcomes.